Blog News
Use least active routing on messaging channels
In customer service, efficient workload distribution is vital for high customer satisfaction and operational efficiency. Unified routing capabilities in Dynamics 365 Customer Service and Dynamics 365 Contact Center help organizations continuously fine-tune their operations. Least active routing assigns work items based on when service representatives finish their last conversation. Initially used for voice channels, this […]
The post Use least active routing on messaging channels appeared first on Microsoft Dynamics 365 Blog.
What’s new in Copilot Studio: June 2025
In this edition of our monthly roundup, we're recapping new features in Microsoft Copilot Studio that were released in June 2025.
The post What’s new in Copilot Studio: June 2025 appeared first on Microsoft 365 Blog.
Synchronize service rep availability across platforms with presence APIs
In addition to the contact center agent desktop, service representatives frequently interact with multiple platforms to participate in meetings and trainings. Also, they might use various tools for managing customer interactions across channels. To prevent overbooking contact center service reps, presence APIs synchronizes their availability and reflects it in real time across all relevant systems. […]
The post Synchronize service rep availability across platforms with presence APIs appeared first on Microsoft Dynamics 365 Blog.
Reasoning reimagined: Introducing Phi-4-mini-flash-reasoning
Unlock faster, efficient reasoning with Phi-4-mini-flash-reasoning—optimized for edge, mobile, and real-time applications.
The post Reasoning reimagined: Introducing Phi-4-mini-flash-reasoning appeared first on Microsoft Azure Blog.
Try Desktop companion application for Dynamics 365 Contact Center
One year ago, Microsoft launched its Contact Center as a Service (CCaaS) solution, powered by AI. This is built on top of the existing Dynamics 365 Customer Service capabilities. Today, we’re excited to announce the launch of the Desktop companion application (DCA) to further seamlessly allow service representatives and customers to speak more reliably and efficiently.
The post Try Desktop companion application for Dynamics 365 Contact Center appeared first on Microsoft Dynamics 365 Blog.
What’s new in Power Apps: June 2025 Feature Update
AI-powered Development Check out the latest updates in this month’s Power Apps Pulse! This month we’re giving you tools to share plans with your project stakeholders, we’ve added a maker setting to tailor your authoring experience, and we want *your* feedback about User Defined Functions and User Defined Types! Take a look at these updates […]
The post What’s new in Power Apps: June 2025 Feature Update appeared first on Microsoft Power Platform Blog.
Introducing Deep Research in Azure AI Foundry Agent Service
Announcing the public preview of Deep Research in Azure AI Foundry—an API and SDK-based offering of OpenAI’s advanced agentic research capability.
The post Introducing Deep Research in Azure AI Foundry Agent Service appeared first on Microsoft Azure Blog.
Introducing Azure Accelerate: Fueling transformation with experts and investments across your cloud and AI journey
Azure Accelerate is a simplified offering designed to fuel transformation with experts and investments across the cloud and AI journey.
The post Introducing Azure Accelerate: Fueling transformation with experts and investments across your cloud and AI journey appeared first on Microsoft Azure Blog.
Dataverse MCP Server: A Game Changer for AI-Driven Workflows
As AI becomes integral to business workflows, the Dataverse Model Context Protocol (MCP) Server offers a foundational approach to integrating large language models with enterprise data. Whether you’re building with Microsoft Copilot Studio, Claude desktop, or GitHub Copilot in VS Code, the Dataverse MCP Server unlocks a new level of integration between AI and data. […]
The post Dataverse MCP Server: A Game Changer for AI-Driven Workflows appeared first on Microsoft Power Platform Blog.
Build Modern Single-Page Applications in Power Pages (Preview)
Power Pages now offers support for Single-Page Applications (SPA), empowering developers to build modern, dynamic web experiences on the platform. With this new capability, developers can seamlessly integrate React-based, component-driven frontends into Power Pages, while taking advantage of AI-assisted tools like GitHub Copilot. This enhancement streamlines pro-code development workflows and unlocks advanced customization, all while maintaining the security and scalability of the Power Pages platform.
The post Build Modern Single-Page Applications in Power Pages (Preview) appeared first on Microsoft Power Platform Blog.
Running high-performance PostgreSQL on Azure Kubernetes Service
PostgreSQL continues to solidify its position as a top-tier database choice among workloads running on Kubernetes.
The post Running high-performance PostgreSQL on Azure Kubernetes Service appeared first on Microsoft Azure Blog.
<a href="https://www.news.xerox.com/news/xerox-completes-the-acquisition-of-lexmark-uniting-two-industry-leaders">Xerox Completes the Acquisition of Lexmark, Uniting Two Industry Leaders</a>
Announcing major DLP enhancements for Power Automate and Copilot Studio
DLP (Data Loss Prevention) for Power Automate enables administrators to manage data access from both cloud and desktop Power Automate flows, as well as agent flows in Copilot Studio. Administrators configure Data policies to permit or restrict connectors and actions from being accessed by flows. We are thrilled to announce a series of recent enhancements […]
The post Announcing major DLP enhancements for Power Automate and Copilot Studio appeared first on Microsoft Power Platform Blog.
Building secure, scalable AI in the cloud with Microsoft Azure
Forrester Research shows how Azure helps enterprises scale generative AI securely, overcoming infrastructure and compliance challenges to unlock real business value.
The post Building secure, scalable AI in the cloud with Microsoft Azure appeared first on Microsoft Azure Blog.
How Microsoft 365 Copilot and agents help tackle the infinite workday
AI presents both a once-in-a-generation opportunity and a challenge to help every employee conquer the infinite workday.
The post How Microsoft 365 Copilot and agents help tackle the infinite workday appeared first on Microsoft 365 Blog.
Power Pages Home Action Center Is Generally Available – Stay Informed, Stay in Control
Managing multiple websites across environments can be overwhelming, especially when trying to stay on top of expiring sites, performance gaps, and security configurations. This is where the Action Center in Power Pages Home comes in. It offers a streamlined, centralized experience to help makers and site owners take timely and effective action across environments. What […]
The post Power Pages Home Action Center Is Generally Available – Stay Informed, Stay in Control appeared first on Microsoft Power Platform Blog.
FYAI: How to leverage AI to reimagine cross-functional collaboration with Yina Arenas
This edition of FYAI features Yina Arenas, Vice President of Product, Azure AI Foundry, who's leading the work to empower developers to shape the future with AI.
The post FYAI: How to leverage AI to reimagine cross-functional collaboration with Yina Arenas appeared first on Microsoft Azure Blog.
Customize model-driven forms to leverage Copilot Studio content in your apps (Preview)
We’re excited to announce the public preview of two powerful new capabilities in Microsoft Power Apps: Agent APIs and Agent response component.
The post Customize model-driven forms to leverage Copilot Studio content in your apps (Preview) appeared first on Microsoft Power Platform Blog.
Celebrating innovation, scale, and real-world impact with Serverless Compute on Azure
We are thrilled to announce that Microsoft has been recognized as a leader in The Forrester Wave™: Serverless Development Platforms, Q2 2025.
The post Celebrating innovation, scale, and real-world impact with Serverless Compute on Azure appeared first on Microsoft Azure Blog.
Smarter callbacks with availability-aware scheduling CCaaS APIs
Callbacks are a powerful way to reduce wait times and improve satisfaction. They allow customers to choose when they want to be contacted, eliminate the frustration of long hold times, and help contact centers manage customer service representative (CSR) workloads more efficiently. When implemented thoughtfully, callbacks can increase first-contact resolution, reduce abandonment rates, and improve […]
The post Smarter callbacks with availability-aware scheduling CCaaS APIs appeared first on Microsoft Dynamics 365 Blog.
IDC Business Value Study: A 306% ROI within 3 years using Ubuntu Linux on Azure
Study participants shared that Azure provides a more efficient and effective platform for their Ubuntu workloads, maximizing their value in core business functions and supporting new technology adoption.
The post IDC Business Value Study: A 306% ROI within 3 years using Ubuntu Linux on Azure appeared first on Microsoft Azure Blog.
Maximize your ROI for Azure OpenAI
This blog breaks down the available pricing and deployment options, and tools that support scalable, cost-conscious AI deployments.
The post Maximize your ROI for Azure OpenAI appeared first on Microsoft Azure Blog.
Enhanced Component Properties, User Defined Functions, and UntypedObjects on the move
Taking another big step forward, Enhanced Component Properties (ECP) are now generally available (GA) and ready for your production workloads! ECPs are a great way to modularize and reuse your logic across an app, with the added bonus that ECPs can be shared across apps through a component library. Another popular way to reuse formulas, […]
The post Enhanced Component Properties, User Defined Functions, and UntypedObjects on the move appeared first on Microsoft Power Platform Blog.
Enable Natural Language Search for Lists in Power Pages (Preview)
We’re pleased to introduce a key usability enhancement for lists in Power Pages: Natural Language (NL) Search. This feature empowers users to effortlessly filter and retrieve data using intuitive conversational queries powered by AI or straightforward text-based searches. Feature Overview Natural Language Search enables users to interact with list data in a more intuitive and […]
The post Enable Natural Language Search for Lists in Power Pages (Preview) appeared first on Microsoft Power Platform Blog.
Microsoft Planetary Computer Pro: Unlocking AI-powered geospatial insights for enterprises across industries
We are excited to introduce the Public Preview of Microsoft Planetary Computer Pro, a comprehensive platform that makes it dramatically easier for organizations to harness geospatial data for real-world impact.
The post Microsoft Planetary Computer Pro: Unlocking AI-powered geospatial insights for enterprises across industries appeared first on Microsoft Azure Blog.
AI in sales: Applying historical lessons to modern challenges
See the latest AI sales transformation offering from Microsoft and agents to help sales teams nurture and close deals.
The post AI in sales: Applying historical lessons to modern challenges appeared first on Microsoft Dynamics 365 Blog.
Data Agent Architecture powered by Microsoft Dataverse
Turning Hidden Data into Actionable Insights: Why Manual Processes Are Failing Your Business In every organization, data fuels critical business processes. Yet, much of this data is trapped in formats and workflows that make it difficult to access, understand, and use effectively. A common example is invoices arriving as PDF attachments via email—disconnected from the […]
The post Data Agent Architecture powered by Microsoft Dataverse appeared first on Microsoft Power Platform Blog.
Empowering a New Era of Agent-Based Experiences: Upwork and Microsoft Power Platform Partnership
We are entering a new era of work—one where low code and agent-based experiences are reshaping how we create and collaborate. As the tides of technological advancement sweep across industries, two transformative forces are reshaping the way we work: the rise of AI Agent experiences and the expansion of the gig economy within tech. At the intersection […]
The post Empowering a New Era of Agent-Based Experiences: Upwork and Microsoft Power Platform Partnership appeared first on Microsoft Power Platform Blog.
Get started with agents for finance: Learnings from 2025 Gartner® CFO & Finance Executive Conference
Based on conversations at the 2025 Gartner CFO Conference, here are three things finance leaders should know about getting started with agents and AI.
The post Get started with agents for finance: Learnings from 2025 Gartner® CFO & Finance Executive Conference appeared first on Microsoft Dynamics 365 Blog.
The power of proactive engagement in Dynamics 365 Contact Center
Let’s face it—customers don’t just want fast service anymore. They want businesses to know what they need before they even ask. Whether it’s a reminder about a missed payment, a heads-up about a delivery delay, or a quick check-in after a dropped call, customers appreciate when companies practice proactive engagement. At the same time, businesses are […]
The post The power of proactive engagement in Dynamics 365 Contact Center appeared first on Microsoft Dynamics 365 Blog.
Seamless scheduling across time zones in Dynamics 365 Field Service
Scheduling resources in a globally distributed team presents unique challenges. A team with members in different regions may find it difficult to align schedules because their working hours appear differently on a schedule board that is locked to a single time zone.
By normalizing working hours to Coordinated Universal Time (UTC), this feature ensures that scheduling is both accurate and effortless, enabling smoother operations for teams spread across the globe. The unified format makes it easier to focus on availability without the distraction of manual conversions.
The post Seamless scheduling across time zones in Dynamics 365 Field Service appeared first on Microsoft Dynamics 365 Blog.
Explore migration options for Microsoft Dynamics GP and Microsoft Dynamics SL customers
We are announcing updates to Dynamics GP and Dynamics SL product availability.
The post Explore migration options for Microsoft Dynamics GP and Microsoft Dynamics SL customers appeared first on Microsoft Dynamics 365 Blog.
What’s new in Copilot Studio: May 2025
In this edition of our monthly roundup, we're recapping the biggest news from Microsoft Build 2025 and announcing new resources for Copilot Studio adoption and training.
The post What’s new in Copilot Studio: May 2025 appeared first on Microsoft 365 Blog.
Unlock the power of record routing with real-time analytics
Running an effective contact center requires real-time insights into key operational metrics. Dynamics 365 Customer Service introduces real-time analytics for record routing, a practical tool that helps supervisors monitor and manage contact center performance as it happens. By providing an up-to-date view of workloads, agent activity, and case progress, this feature ensures your team can […]
The post Unlock the power of record routing with real-time analytics appeared first on Microsoft Dynamics 365 Blog.
Researcher and Analyst are now generally available in Microsoft 365 Copilot
We’re excited to announce the general availability of Researcher and Analyst, two first-of-their-kind reasoning agents designed specifically for work.
The post Researcher and Analyst are now generally available in Microsoft 365 Copilot appeared first on Microsoft 365 Blog.
Multi-agent orchestration, maker controls, and more: Microsoft Copilot Studio announcements at Microsoft Build 2025
Explore powerful features in Microsoft Copilot Studio announced at Microsoft Build 2025, including multi-agent orchestration and more developer tools.
The post Multi-agent orchestration, maker controls, and more: Microsoft Copilot Studio announcements at Microsoft Build 2025 appeared first on Microsoft 365 Blog.
Introducing Microsoft 365 Copilot Tuning, multi-agent orchestration, and more from Microsoft Build 2025
Today at Microsoft Build 2025, we announced Microsoft 365 Copilot Tuning—a new, low-code capability in Microsoft Copilot Studio for every organization to tune AI models using their own company data, workflows, and processes—all without needing a team of data scientists or weeks of work.
The post Introducing Microsoft 365 Copilot Tuning, multi-agent orchestration, and more from Microsoft Build 2025 appeared first on Microsoft 365 Blog.
Lexmark Again Named a Leader in Cloud Print Services by Quocirca
<a href="https://www.news.xerox.com/news/xerox-unveils-post-lexmark-acquisition-leadership-team">Xerox Unveils Post-Lexmark Acquisition Leadership Team</a>
College students can get Microsoft Copilot in Microsoft 365 apps free for three months
United States-based college students can now sign up for a free trial of our Microsoft 365 Personal subscription which comes with Copilot.
The post College students can get Microsoft Copilot in Microsoft 365 apps free for three months appeared first on Microsoft 365 Blog.
Empowering multi-agent apps with the open Agent2Agent (A2A) protocol
We’re announcing support for Agent2Agent (A2A) interoperability in Azure AI Foundry and Microsoft Copilot Studio.
The post Empowering multi-agent apps with the open Agent2Agent (A2A) protocol appeared first on Microsoft 365 Blog.
What’s new in Copilot Studio: April 2025
This edition of the monthly roundup recaps new features for Microsoft Copilot Studio customers that were released in April 2025.
The post What’s new in Copilot Studio: April 2025 appeared first on Microsoft 365 Blog.
Microsoft 365 Copilot: Built for the era of human–agent collaboration
Copilot is now your window into the world of agents, with new capabilities that lay the foundation for this next phase.
The post Microsoft 365 Copilot: Built for the era of human–agent collaboration appeared first on Microsoft 365 Blog.
<a href="https://www.news.xerox.com/news/xerox-statement-on-lexmark-acquisition-valuation">Xerox Statement on Lexmark Acquisition Valuation</a>
Lexmark Expands Print Security Services Worldwide to Help Protect Organizations From Evolving Cyberthreats
Lexmark Named a Leader in IDC MarketScape for Cloud Managed Print Services
Lexmark Centralizes AI-Powered Cloud Solutions and Expands 9-Series Printer Lineup
Lexmark Showcases New Printers and Technology Solutions for Retailers at NRF 2025
Lexmark Named 2025 Leader in LGBTQ+ Workplace Inclusion
Xerox to Acquire Lexmark
Transaction between printing industry icons is expected to close in second half of 2025