Blog News
Lexmark Centralizes AI-Powered Cloud Solutions and Expands 9-Series Printer Lineup
Accelerating sales with unified data in the AI era
AI-powered customer profiling enables a shift from reactive decision making by sales teams to proactive customer engagement.
The post Accelerating sales with unified data in the AI era appeared first on Microsoft Dynamics 365 Blog.
Announcing the availability of the o3-mini reasoning model in Microsoft Azure OpenAI Service
We are pleased to announce that OpenAI’s new o3-mini model is now available in Microsoft Azure OpenAI Service. Building on the foundation of the o1 model, o3-mini delivers a new level of efficiency, cost-effectiveness, and reasoning capabilities.
The post Announcing the availability of the o3-mini reasoning model in Microsoft Azure OpenAI Service appeared first on Microsoft Azure Blog.
DeepSeek R1 is now available on Azure AI Foundry and GitHub
DeepSeek R1 is now available in the model catalog on Azure AI Foundry and GitHub, joining a diverse portfolio of over 1,800 models, including frontier, open-source, industry-specific, and task-based AI models. As part of Azure AI Foundry, DeepSeek R1 is accessible on a trusted, scalable, and enterprise-ready platform, enabling businesses to seamlessly integrate advanced AI.
The post DeepSeek R1 is now available on Azure AI Foundry and GitHub appeared first on Microsoft Azure Blog.
Mobile Offline Data with Application Insights
This feature uses Application Insights to provide detailed analytics and reporting capabilities. Within Application Insights, you can create queries to drill down to data most relevant for your organization. Based on those queries, create dashboards with visualizations tailored to your specific needs.
The post Mobile Offline Data with Application Insights appeared first on Microsoft Dynamics 365 Blog.
Use Microsoft 365 Copilot to drive growth for businesses of all sizes
Across industries and companies of all sizes, people are using AI to work faster and smarter, allowing teams to spend more time on more valuable strategic work. Small and medium-sized businesses (SMBs) are leading the way, using Microsoft 365 Copilot to streamline workflows, boost productivity, and drive growth.
The post Use Microsoft 365 Copilot to drive growth for businesses of all sizes appeared first on Microsoft 365 Blog.
End of support for Smart Assist case and knowledge suggestions
As Copilot in Dynamics 365 Customer Service continues to improve, it offers a better alternative for case and knowledge suggestions than Smart Assist. Therefore, starting June 2, 2025, we will no longer support case and knowledge suggestions via Smart Assist in Dynamics 365 Customer Service. We strongly encourage customer service organizations to turn on Copilot
The post End of support for Smart Assist case and knowledge suggestions appeared first on Microsoft Dynamics 365 Blog.
Introducing Leading the Shift, a new Microsoft Azure podcast
We’ve asked customers, partners, Microsoft experts, and other leaders to share their journeys and insights in our new podcast, Leading the Shift. In each episode, we’ll explore how our guests are using data, AI, and cloud technologies to deliver meaningful and trustworthy innovation to their organizations, customers and communities.
The post Introducing Leading the Shift, a new Microsoft Azure podcast appeared first on Microsoft Azure Blog.
Navigating the 2024 holiday season: Insights into Azure’s DDoS defense
The 2024 holiday season revealed a complex and evolving threat landscape for Distributed Denial-of-Service (DDoS) attacks. This year’s trends included advanced tactics such as an increase in DDoS-for-hire operations, the assembly of massive DDoS botnets by script kiddies, politically motivated attack campaigns, and the bypass of CDN (Content Delivery Network) protections among other evolving threats.
The post Navigating the 2024 holiday season: Insights into Azure’s DDoS defense appeared first on Microsoft Azure Blog.
2025 release wave 1 plans for Microsoft Dynamics 365, Microsoft Power Platform, and Role-based Copilot offerings
We’ve published the 2025 release wave 1 plans for Microsoft Dynamics 365, Microsoft Power Platform, and role-based Copilot offerings. These plans are a compilation of the new capabilities planned to be released between April 2025 and September 2025.
The post 2025 release wave 1 plans for Microsoft Dynamics 365, Microsoft Power Platform, and Role-based Copilot offerings appeared first on Microsoft Dynamics 365 Blog.
2025 release wave 1 plans for Microsoft Dynamics 365, Microsoft Power Platform, and Role-based Copilot offerings
We’ve published the 2025 release wave 1 plans for Microsoft Dynamics 365, Microsoft Power Platform, and Role-based Copilot offerings. These plans are a compilation of the new capabilities planned to be released between April 2025 and September 2025.
The post 2025 release wave 1 plans for Microsoft Dynamics 365, Microsoft Power Platform, and Role-based Copilot offerings appeared first on Microsoft Power Platform Blog.
Transition from Unified Service Desk to Customer Service workspace
On April 1, 2026, we are deprecating the Microsoft Dynamics 365 Unified Service Desk (USD) with CRM Online application. Its end of support date will be June 30, 2028. We are encouraging customers to use this extended deprecation period to transition to the Customer Service workspace application. Customer Service workspace is our flagship application for modern
The post Transition from Unified Service Desk to Customer Service workspace appeared first on Microsoft Dynamics 365 Blog.
The ultimate Microsoft 365 community event is back
It’s an incredible time for our customers as we continue to see the future of work come to life with Microsoft 365 Copilot product announcements and enhancements. But as much as we focus on pushing the boundaries of technology, we never lose sight of the fact that this journey is about you: our customers who use these tools to power work, teams, and businesses––and our partners who have built their businesses around helping people get the most out of Microsoft solutions.
The post The ultimate Microsoft 365 community event is back appeared first on Microsoft 365 Blog.
Microsoft and OpenAI evolve partnership to drive the next phase of AI
We are thrilled to continue our strategic partnership with OpenAI and to partner on Stargate. Today’s announcement is complementary to what our two companies have been working on together since 2019. The key elements of our partnership remain in place for the duration of our contract through 2030, with our access to OpenAI’s IP, our
The post Microsoft and OpenAI evolve partnership to drive the next phase of AI appeared first on Microsoft Azure Blog.
Coldplay evolves the fan experience with Microsoft AI
This fan remix experience was built with a collection of Azure AI services available in Azure AI Foundry, Microsoft’s unified AI platform announced a few months ago at Microsoft Ignite. It integrates advanced AI services like natural language processing, computer vision, and machine learning to help organizations across industries create AI-powered solutions that accelerate innovation and differentiate them in the market.
The post Coldplay evolves the fan experience with Microsoft AI appeared first on Microsoft Azure Blog.
Elevate Your Workflow With Autotask’s Next-Generation Interface
For over two decades, Autotask has been a trusted go-to solution for IT professionals worldwide. As technology has evolved, so […]
The post Elevate Your Workflow With Autotask’s Next-Generation Interface appeared first on Datto.
Announcing Global Acceleration Program for RISE with SAP on Microsoft Azure
SAP and Microsoft are excited to announce a global program, the SAP RISE Acceleration Program.
The post Announcing Global Acceleration Program for RISE with SAP on Microsoft Azure appeared first on Microsoft Azure Blog.
Copilot is now included in Microsoft 365 Personal and Family
Since we launched Microsoft 365 (formerly Office 365) to consumers in 2013, we’ve steadily delivered new apps, features, and benefits to our subscribers. These include advanced security with Microsoft Defender, creative tools like Microsoft Clipchamp, and countless enhancements to Word, Excel, PowerPoint, OneNote, and Outlook.
The post Copilot is now included in Microsoft 365 Personal and Family appeared first on Microsoft 365 Blog.
Automate Your Network Management With Cooper Bots Quick Actions
IT teams often spend significant time troubleshooting network issues. Downtime caused by network failures not only disrupts client operations but […]
The post Automate Your Network Management With Cooper Bots Quick Actions appeared first on Datto.
Innovating in line with the European Union’s AI Act
As our Microsoft AI Tour reached Brussels, Paris, and Berlin recently, we met with European organizations that were energized by the possibilities of our latest AI technologies and engaged in deployment projects. They were also alert to the fact that 2025 is the year that key obligations under the European Union’s AI Act come into effect, opening a new chapter in digital regulation as the world’s first, comprehensive AI law becomes a reality.
The post Innovating in line with the European Union’s AI Act appeared first on Microsoft Azure Blog.
Copilot for all: Introducing Microsoft 365 Copilot Chat
Our ambition is to empower every employee with a Copilot and to transform every business process with agents. From Dow to Disney, companies are going big with Microsoft 365 Copilot and agents, uncovering key scenarios that can deliver real ROI.
The post Copilot for all: Introducing Microsoft 365 Copilot Chat appeared first on Microsoft 365 Blog.
Azure Storage—A look back and a look forward
Microsoft has been at the forefront of groundbreaking AI solutions, empowering end customers, developers and IT Professionals in the cloud while accelerating enterprise migrations to Azure. Azure Storage has evolved to bolster the evolution of Microsoft AI and enterprise cloud onboarding with innovations in platform infrastructure, product offerings, and workload integration.
The post Azure Storage—A look back and a look forward appeared first on Microsoft Azure Blog.
Lexmark Showcases New Printers and Technology Solutions for Retailers at NRF 2025
The future of retail with Dynamics 365 AI-powered ERP solutions
This year at NRF, we will showcase the latest AI and agent innovations in Dynamics 365 AI-powered ERP and Service solution.
The post The future of retail with Dynamics 365 AI-powered ERP solutions appeared first on Microsoft Dynamics 365 Blog.
Boost processing performance by combining AI models
Look at how a multiple model approach works and companies successfully implemented this approach to increase performance and reduce costs.
The post Boost processing performance by combining AI models appeared first on Microsoft Azure Blog.
Lexmark Named 2025 Leader in LGBTQ+ Workplace Inclusion
What Is DNS Security?
Learn more about DNS security, how it works, why it is important and best practices for enhancing it.
The post What Is DNS Security? appeared first on Datto.
Xerox to Acquire Lexmark
Transaction between printing industry icons is expected to close in second half of 2025
Datto Launches ‘State of the MSP Industry 2025 Look Ahead: Trends, Growth and Strategies for Success’
Discover key insights from the State of the MSP Industry 2025 Look Ahead. Learn how to drive growth, boost profitability and thrive in a competitive market.
The post Datto Launches ‘State of the MSP Industry 2025 Look Ahead: Trends, Growth and Strategies for Success’ appeared first on Datto.
Microsoft is named a Leader in the 2024 Gartner® Magic Quadrant™ for CRM Customer Engagement Center
We’re proud to announce that Microsoft has been named a Leader in the 2024 Gartner Magic Quadrant for CRM Customer Engagement Center.
The post Microsoft is named a Leader in the 2024 Gartner® Magic Quadrant™ for CRM Customer Engagement Center appeared first on Microsoft Dynamics 365 Blog.
Try multilingual voice agents in Dynamics 365 Contact Center
Imagine a large retailer with a contact center that supports customers who speak multiple languages. Previously, they needed separate bots for each language, making things complicated and slowing down deployments. Now, with multilingual voice agents, the retailer can handle all customer calls using one phone number, easily switching languages mid-call based on customer input. That
The post Try multilingual voice agents in Dynamics 365 Contact Center appeared first on Microsoft Dynamics 365 Blog.
Datto Endpoint Backup: Revolutionizing Endpoint Protection for MSPs
Datto Endpoint Backup helps MSPs secure their client endpoints while driving efficiency and profitability. Read the blog to learn more.
The post Datto Endpoint Backup: Revolutionizing Endpoint Protection for MSPs appeared first on Datto.
The latest on AI at work: December 2024
Every organization is looking to maximize their AI ROI, and we want to help. Each month, we’ll share how customers are using Microsoft 365 Copilot and agents to transform work and business processes, along with highlights of the latest Copilot innovations. Let’s dig in.
The post The latest on AI at work: December 2024 appeared first on Microsoft 365 Blog.
Datto Cloud: Revolutionizing Disaster Recovery With 1 Click
Datto Cloud enables MSPs and SMBs to perform disaster recovery with a single click. Read the blog to learn more.
The post Datto Cloud: Revolutionizing Disaster Recovery With 1 Click appeared first on Datto.
Pipeline optimization: How to prioritize and close more deals
Real-time insights are crucial, but they’re not always easy to come by. That’s where AI-driven predictive analytics can help.
The post Pipeline optimization: How to prioritize and close more deals appeared first on Microsoft Dynamics 365 Blog.
Deprecation of VAT return direct submission to UK MTD in Dynamics 365 Finance for on-premises deployments
Since 2019, Dynamics 365 Finance has supported direct system-to-system integration with the web service provided by His Majesty’s Revenue and Customs (HMRC) to submit Value Added Tax (VAT) returns for UK-registered companies under the Making Tax Digital (MTD) project.
Due to security requirements, we must modify our implementation approach and can no longer support this integration for on-premises deployments of Dynamics 365 Finance.
The post Deprecation of VAT return direct submission to UK MTD in Dynamics 365 Finance for on-premises deployments appeared first on Microsoft Dynamics 365 Blog.
Lexmark Named Managed Print Services Leader by Quocirca for 12th Year
Three new ways small and medium-sized businesses can purchase Microsoft 365 Copilot
In today's fast-paced market, agility is the key to success. Small and medium-sized businesses (SMBs) need an AI solution that helps them work smarter.
The post Three new ways small and medium-sized businesses can purchase Microsoft 365 Copilot appeared first on Microsoft 365 Blog.
Lexmark Global Headquarters Earns CarbonNeutral® Office Designation
Redefine development: AI-first innovation with agents and Microsoft Copilot in Power Platform
New AI features across Microsoft Power Platform, Microsoft Copilot Studio, and Microsoft Power Apps help accelerate business development and improve security and governance. Read more.
The post Redefine development: AI-first innovation with agents and Microsoft Copilot in Power Platform appeared first on Microsoft Power Platform Blog.
Introducing Copilot Actions, new agents, and tools to empower IT teams
Microsoft 365 Copilot is becoming a daily habit for people around the world—already, nearly 70% of Fortune 500 companies are using it. Dow anticipates that Copilot will save it millions of dollars on shipping operations in the first year; at Bank of Queensland Group, 70% of users are saving two and a half to five hours per week; Eaton is speeding up internal documentation processes by 83%; and Accenture is going big, rolling out Copilot to 100,000 employees.
The post Introducing Copilot Actions, new agents, and tools to empower IT teams appeared first on Microsoft 365 Blog.
The Future of PSA: Harnessing AI for Next-Gen Service Delivery at DattoCon Asia-Pacific
Discover highlights from DattoCon APAC as Autotask unveils its AI-driven future, ticketless service and a unified platform for MSPs.
The post The Future of PSA: Harnessing AI for Next-Gen Service Delivery at DattoCon Asia-Pacific appeared first on Datto.
DattoCon APAC Awards: Honouring Excellence and Innovation in IT
Celebrate the 2024 DattoCon APAC Awards, honouring top MSPs for excellence, innovation and community impact. Discover the winners driving the IT industry's future.
The post DattoCon APAC Awards: Honouring Excellence and Innovation in IT appeared first on Datto.
How Kaseya Leverages AI to Benefit MSPs Today and Tomorrow
Learn about the exciting AI-enhanced innovations in Kaseya solutions discussed at Kaseya DattoCon 2024
The post How Kaseya Leverages AI to Benefit MSPs Today and Tomorrow appeared first on Datto.
The latest on AI at work: November 2024
For Microsoft and our customers, work is changing at the speed of AI. To help you stay ahead, we’ll share monthly highlights of new Microsoft Copilot innovations, plus the latest from our customers on how they’re getting the most value from Copilot.
The post The latest on AI at work: November 2024 appeared first on Microsoft 365 Blog.
Lexmark Receives Duo of Awards from Seramount in Recognition as Top Employer
2024 release wave 2 launches with hundreds of Copilot capabilities
Enterprise resource planning (ERP) platforms were designed to help integrate the fragmented processes that comprise the operation of a large enterprise. But the way we do business keeps fundamentally changing.
The post 2024 release wave 2 launches with hundreds of Copilot capabilities appeared first on Microsoft Power Platform Blog.
Streamline collaboration with the new chat and channels experience in Microsoft Teams
Working together can turn great ideas into reality and bring people together as a team. We’ve been paying attention to our customers’ evolving needs in the AI-powered workplace, which require faster, simpler, and smarter solutions to achieve more.
The post Streamline collaboration with the new chat and channels experience in Microsoft Teams appeared first on Microsoft 365 Blog.
Microsoft 365 Copilot drove up to 353% ROI for small and medium businesses—new study
As a small or medium-sized business (SMB) leader, you’ve likely heard a lot about generative AI and how it’s transforming businesses of all sizes. To better understand how AI is helping businesses grow and compete, Microsoft commissioned Forrester Consulting to study the potential return on investment (ROI) of Microsoft 365 Copilot for SMBs.
The post Microsoft 365 Copilot drove up to 353% ROI for small and medium businesses—new study appeared first on Microsoft 365 Blog.
QR Code Scams are on the Rise: Here’s All You Need to Know
Drivers around Europe have been warned not to scan QR codes for parking tickets due to a recent incident where threat actors tricked unsuspecting victims into scanning malicious QR codes and entering personal information. In this article, we’ll discuss how QR code scams work, the risks they pose, and how you can protect your business with Hornetsecurity’s Advanced Threat Protection and its unique QR Code Analyzer. With the increasing reliance on QR codes for everyday transactions, understanding these threats has never been more critical.
Hornetsecurity and Vade Email Filtering – Stronger Together
Vade joining the Hornetsecurity group has brought big benefits to customers from both sides, with the combination of filtering technologies high up on the list. In this article, we’ll look at how our filtering has been enhanced and what this means for mailboxes protected by Vade or Hornetsecurity now.
AI-powered business innovation with the Power Platform Community
Welcome to the third annual Power Platform Community Conference (PPCC)! The buzz at the MGM Grand is electric with more than 6,000 of our favorite friends from the Power Platform community gathered here in Las Vegas.
The post AI-powered business innovation with the Power Platform Community appeared first on Microsoft Power Platform Blog.
Stay Alert for Phishing Scams This Holiday Season
Hackers Don’t Take Holidays
Summer is here! Naturally the summer holiday is when we indulge in relaxation, budget planning, vacations, visiting our family… etc, during those ‘stressful’ engaging times, often we tend to miss the minor cues of the too-good-to-be-true phishing email offers we receive.
Unveiling agents built with Microsoft Copilot Studio to supercharge your business
At Microsoft, we understand that every organization is unique, and to get the most out of AI, you will want to customize it for your business’s specific needs and processes. Whether you’re a user, developer, or IT professional, Microsoft Copilot Studio offers a comprehensive platform for creating, managing, and deploying AI agents.
The post Unveiling agents built with Microsoft Copilot Studio to supercharge your business appeared first on Microsoft Power Platform Blog.
Enable reusability and maintain best practices with the catalog in Microsoft Power Platform
When building solutions in Microsoft Power Apps and Microsoft Power Automate, your organization may have company-specific needs and complex scenarios, such as custom mappings to various data sources, multi-faceted flows and triggers, and embedding various components with custom logic into apps. There is also repetitive work, such as implementing delicate design patterns, branding, and reusing links.
The post Enable reusability and maintain best practices with the catalog in Microsoft Power Platform appeared first on Microsoft Power Platform Blog.
How the Microsoft Power Platform community is using low-code and AI to transform work and lives
The Microsoft Power Platform community keeps showing us the next frontiers of innovation and creativity. These stories from our community below showcase some of the most innovative and inspiring work we’ve seen.
The post How the Microsoft Power Platform community is using low-code and AI to transform work and lives appeared first on Microsoft Power Platform Blog.
Reduce development times and increase ROI with Microsoft Power Platform
To support investment decisions, Microsoft commissioned a 2024 Forrester Total Economic Impact study that quantified Microsoft Power Platform's impact.
The post Reduce development times and increase ROI with Microsoft Power Platform appeared first on Microsoft Power Platform Blog.
Lexmark Named 2024 Global Print Security Leader by Quocirca
Showcasing AI innovation at the third annual Power Platform Community Conference
Get ready to ignite your passion for innovation at the 2024 Power Platform Community Conference (PPCC). This year, we're bringing together some of the brightest minds and most enthusiastic members of the Microsoft Power Platform community for an unforgettable experience.
The post Showcasing AI innovation at the third annual Power Platform Community Conference appeared first on Microsoft Power Platform Blog.
Fast track development with AI and low-code
AI is driving unprecedented opportunities for businesses. With advancements in AI and low-code development platforms, organizations are finding new ways to accelerate their growth and efficiency.
The post Fast track development with AI and low-code appeared first on Microsoft Power Platform Blog.
Lexmark Again Named a Leader in Cloud Print Services by Quocirca
Lexmark Drives Innovation With A3 Printers and MFPs Designed for Versatility, Simplicity and Sustainability
How Large Language Models Are Transforming Email Security
With the proliferation of Artificial Intelligence (AI) in the realm of email security, the battle against phishing and spear-phishing attacks requires increasing sophistication from security providers. Leveraging AI technologies has become a cornerstone of defense strategies, enabling rapid analysis of emails to identify potential scams with greater efficiency than ever before. Among the latest advancements reshaping this landscape are Large Language Models (LLMs).
Spear Phishing vs Phishing: What’s a Greater Threat for Your Business
Spear phishing, also known as business email compromise (BEC), was the costliest email threat in 2022, resulting in reported losses of more than $2.7 billion for victims. Meanwhile, email-based phishing produced the highest victim count of any cyberthreat, with more than 300,000 recorded over the same period. That raises an important question. When comparing spear phishing vs phishing, which is a greater threat for your business?
Email Protection: How to Talk to Your Clients
Email is the top vector for cyberthreats and a leading source of compromise for businesses. Despite the considerable risks of email threats, many SMBs choose to forgo adequate email protection due to a lack of resources, awareness, or both.
How Vade Delivers Phishing Awareness Training When Users Need it Most
The market for security awareness training is expected to reach $10 billion by 2027, a ten-fold increase since 2014. Despite increased investments in phishing training, the cyberthreat remains the top Internet crime by victim count. According to the IC3 Internet Crime Report, phishing accounted for more than 300,000 reported security incidents in 2022, a total more than four-times the second crime category. The cost of attacks also increased 18% year-over-year to $52.1 (USD) million.
Verizon Data Breach Investigations Report 2023: Our Top Takeaways
Each year the Verizon Data Breach Investigations Report presents a snapshot of global cybersecurity. After the recent release of the 2023 report, our team sat down to examine the findings and compare them with our analysis and observations from the field.
5 Questions to Ask When Choosing an Email Security Solution
Email is a top attack vector and one of your clients’ biggest points of vulnerability to cyber threats. If you’re in the market for an email security solution, the good news is that you have lots of options. The bad news is that email security solutions vary widely in terms of efficacy and ease of use.
Often, small details and subtle features can make or break a security solution. This post will cover the five questions you should ask before choosing an email security solution for Microsoft 365.
Productivity Suite Security: A New Approach
Productivity suites like Microsoft 365 and Google Workspace have transformed workplace collaboration. Today, more than four in 10 organizations use a hybrid workforce, a development made possible by these platforms. While it has given organizations greater flexibility in how work gets done, it has also multiplied the number of vulnerabilities they must protect. Organizations now face the critical need to take a new approach to productivity suite security.