Market Leaders in the Capture and Processing of Communications.
Fully Compliant Cloud Recording and Reporting Products for Microsoft Teams and Unified Communications.
Oak Innovation – Company profile
Oak are market leaders in the capture and processing of communications. We bring 35 + years of experience to the Unified Communications space, with fully compliant cloud recording and reporting products for Microsoft Teams.
ClarifyGo recording uses the Microsoft Graph API to record calls, meetings and screen-sharing on Teams, including both internal and external conversations. ClarifyGo meets all major compliance regulations, as well as supporting performance improvement and business development through AI and human analysis tools.
QualifyGo supplies advanced reporting capabilities that Teams alone lacks, including user-defined dashboards and wallboards, real-time reporting and Call Queues management.
ClarifyGo and QualifyGo come with all the benefits of cloud solutions: They’re quick to set up, fully scalable, easy to access on the go, and come with full product support from the Oak team.
Oak Innovation Integrates with many different platforms such as Microsoft, Avaya, Mitel, Gamma, 8X8, to name a few.
Cloud Based Reporting, Analytics, and Management for Microsoft Teams
Get more from your Teams Investment, with QualifyGo's Range of historic and real-time reporting tools that keep you on top of calls and employee activity.
Get More From Teams:
Move beyond the basics in Teams. Monitor user adoption, call activity, and staff performance to manage calls, drive activity and identify training needs.
Curate Reports & Dashboards
Define Reports and Dashboard views according to user. Whether your job role is technical, financial, or managerial, QualifyGo can display the details most relevant to every person.
Track employee metrics, including the number of answered abandoned calls, ring time and talk time. Identify regular peaks and troughs for better staff scheduling and reduced waiting times.
Enjoy 'at-a-glance' views of the multiple working parts of your Teams platform to ensure optimum efficiency, including SIP trunks, devices, gateways, and
session border controllers (SBCs).
View call costs and employee activity, flagging anything unusual. Allocate costs to individuals, departments or third parties for cross charging and billing.
Monitor Call Quality
Reduce the impact of poor-quality calls. QualifyGo provides comprehensive quality data for troubleshooting issues and ensuring the highest service levels.
All the Benefits of Cloud
ClarifyGo is hosted, managed and supported by Oak in Microsoft Azure. The result is a secure, cost-effective solution that saves you the hassle of looking after teh system yourself.
- Monthly Subscription
- Quick Installation
- Hassle-Free Maintenance
- Easy Upgrades
- Fully Scalable
- Accessible On The Go
Real-Time Reporting & Wallboards
Choose QualifyGo Real View ( RV ) for real-time reporting and views that bring contact centre level capabilities to Microsoft Teams. Key to staying on top of traffic in busy call centres and providing the best customer experience.
In-App Configuration of Call Queues & Auto-Attendants
Save time and keep call handling targets on track by making changes to the CQ and AA configurations within QualifyGo, removing the need to involve your IT Team or Teams Admin.
DID Management Across an Infinite Number of Ranges
Simplify the management of Direct Inward Dials (DIDs) to save time and money, with ' single pane of glass ' views and task automation.
Capture Every Conversation - Audio, Video, and Screen Share - Without Hardware or Hassle
Your everyday conversations are right source of business insight. ClarifyGo uses Microsoft Graph API integration to capture the widest possible range of Teams Communications and provides innovative tools to help you understand them better.
Designed to meet the rigorous demands of major compliance regulations, ClarifyGo also helps drive improvements in Sales, Service, and Business Performance.
Simply Log On with your Microsoft Account and never miss a word.
Capture Every Detail
Capture all your Teams Communications, including Audio, Video Conferencing, and Screen Sharing. ClarifyGo records internal interactions, as well as conversations with people outside your organization, to meet compliance requirements.
Easy Search & Playback
Find what you're lookin for quickly and easily, using tags, flags, and notes to filter searches. Play back recordings to check facts and reduce errors. Integrate ClarifyGo with Microsoft Dynamics 365 to access records directly from your CRM.
Compliance & Risk Management
Record Everything you should (and nothing your shouldn't) to satisfy regulations including Dodd-Frank, FCA, GDPR, HIPAA, MiFID II, and PCI DSS.
- Secure AES 256-Bit File Encryption
- Automated PCI options for secure payment handling
- Long Term File Storage
- User-Based Permissions Levels
- On-Demand and Rule-Based Recording
- GDPR Audit Reporting
Secure, Low Data File-Sharing
Share files securely with colleagues who can't normally access the system. ClarifyGo generates a time-limited email link so you can share recordings easily and avoid the burden of large and insecure MP3 attachments.
Advanced Quality Measurement (QM)
Find out how well your Sales and/or Service Team are serving your cusotmers and help them become even better. Create Projects and design questionnaires to assess call handling and chart progress with comprehensive reports.
Powerful Speech Analytics
ClarifyGo uses innovative AI Technology to mine conversations for key words, customer sentiment and compliance risks. Voice Data is sent to Microsoft Dynamics to inform business and service strategy.
Everything In The Cloud
ClairfyGo is the easiest way to start recoridng your Microsoft Teams Conversations. It's hosted, managed and supported in the cloud for a low-risk, cost-effective solution that saves you the hassle of looking after the system yourself.
Hybrid Teams + Traditional Telephony
If you use Microsoft Teams alongside a traditional hosted or on-premises phone system, you don't need to compromise on performance. With ClarifyGo you can find, keep and analyse all your conversations in one place.