One of the few silver linings from the pandemic has been greater recognition of the critical role frontline workers play. However, despite their essential role in every industry, these workers have traditionally been underserved by technology. According to recent Microsoft research, 4 in 10 frontline workers say they don’t have the right technology to do their job effectively, only increasing the load.
Just as the pandemic was a catalyst for spurring rapid digital transformation for information workers, Microsoft research suggests we’re at a similar inflection point on the frontline.
The campaign this week takes an in-depth look at Microsoft's research on frontline workers and how technology is providing game-changing solutions, to not only improve productivity, but also align business outcomes with the wellbeing and growth of employees.
This week we provide two customer-facing assets that examine the importance of improving work conditions for frontline workers with technology solutions that streamline on-the-job responsibilities.
The first asset is a comprehensive report from Microsoft, “Technology Can Help Unlock a New Future for Frontline Workers,” that offers a deep dive into the need to make frontline workers part of the digital transformation.
We’ve also included a blog, “Get Started with Teams for Retail,” that runs down how Microsoft Teams for Retail offers several capabilities that can help retail organizations streamline their daily operations and digital transformation.
63% of Frontline Workers are excited about the job opportunities tech creates. How do your frontline workers feel about Tech?
Read more at Microsoft
This Microsoft report explores findings from a survey of 9,600 frontline employees and managers and reveals that despite their essential role in every industry, these workers have traditionally been underserved by technology. Read the report to see how technology adoption on the frontline is accelerating and making a difference.